Interface Aust Pty Limited ABN 39 000 692 026
(“Interface”) is committed to protecting your
privacy both online and in the way in which we treat your personal
information within our company. This privacy policy describes how
Interface collects, uses and discloses your personal information. Like
many other organisations, Interface is required to comply with the
National Privacy Principles contained in the Privacy Act 1988 (Cth)
(“Privacy Act”).
Information we collect
Interface may collect and store information provided by you
when you register on our website or when we provide our goods or
services to you. The information we typically collect may include your
name, address, contact details or other information which identifies
you personally (“Personal Information”).
Where practicable, the purpose for which we collect your
Personal Information will be made clear at the time of collection. If
you do not provide us with certain information we may be unable to
provide you with access to our goods or services.
How we use your information
Generally we will only use or disclose your Personal
Information as follows:
- to supply you with the goods or services you have
requested from us and to give you information relevant to those goods
and services;
- to keep our records up to date with regard to the goods and
services which we have provided to you; and
- to enhance our services to our website visitors and to
make each visit as helpful as possible.
From time to time it may become necessary in the conduct of
our business to disclose your Personal Information to external bodies
or organisations such as service providers, agents, credit reference
agencies and contractors in order to provide and market our goods and
services to you.
Interface will not release any of your Personal Information
except as described in this privacy policy. We may also use or disclose
your Personal Information where we are authorised or required by law.
Marketing and communications
From time to time, Interface may use your Personal Information
to send you information on our various products, services and any
offers which we may be promoting or special announcements which we
think may be of interest to you. These communications are typically
made via e-mail, telephone, SMS, fax or post. If you do not wish us to
use your Personal Information for this reason or if at any time you
wish us to stop doing so, please inform us by contacting our privacy
officer.
Interface complies with the the Spam Act 2003 (Cth), which
deals with restrictions on sending commercial electronic messages such
as emails and faxes.
Access to your information
You can request access to your Personal Information by
contacting our privacy officer. We will provide you with access to your
Personal Information unless we are legally authorised to refuse your
request. To cover our administration charges, we may charge you a fee
for providing access to your Personal Information.
If at any time you are not happy with the way in which we use
your Personal Information, if the Personal Information which we hold
becomes out of date or inaccurate or if you have supplied us with
information which you no longer wish us to hold, then please contact
our privacy officer.
IP Address
Interface's website may collect non-personally identifiable
information such as the type of your browser, operating system, domain
name or IP address. Our Internet Service Provider
(“ISP”) automatically identifies your computer by
its IP address. When you visit pages on our website, our ISP may log
your IP address. We do not link IP addresses to any personally
identifiable information. Your IP address is used to gather broad
demographic information only. [A User Transaction ID is created each
time you enter Interface Web sites. This ID is used to keep track of
your order and other requests.]
Cookies
This website uses cookies. A cookie is a small text file that is sent to your computer or mobile phone browser and is stored on your hard drive. There are two types of cookies: a persistent cookie and a session cookie. A session cookie is temporary - When you exit your browser session this cookie is automatically deleted (This is why you have to log on again every time you revisit the site). Persistent cookies are used by your web browser when you visit our website again.
Cookies record information about your online preferences and allow us to tailor the website to your preferences. You are free to disable cookies if your web browser permits, but if cookies are deleted, certain website functions will be impaired. For example: online ordering will not be able to be completed and order history information may be inaccurate.
If you are a registered InterfaceFLOR customer, when you log in, our server looks up your membership details on our database and sends it to your computer in the form of a cookie. This cookie is used to detect that you have logged on, are authorised to make online sample orders, are able to view restricted parts of the site and to enable us to manage your online ordering.
If you check the "remember me" box at login, our website server sends your computer a cookie, so that you won’t have to remember your login and password details every time you access the site.
This website uses cookies and log file information eg. IP address to track users’ activity in order to improve website usability and to research the performance and effectiveness of onsite and offsite marketing activities.
Security
Interface has security measures in place to provide protection
against the loss, misuse and alteration of your Personal Information.
Unfortunately, no data transmission over the Internet can be guaranteed
to be 100% secure. As a result, while we strive to protect your
Personal Information, Interface cannot warrant or ensure the security
of any information you transmit to us, and you do so at your own risk.
Once we receive your transmission, we will use our reasonable efforts
to ensure its security on our systems.
Business partners and professional visitors requesting access
to specialised content areas on our website may be required to provide
identifying information for verification purposes.
As a global company, Interface has international sites and
users all over the world. When you give personal information to
Interface, that information may be sent electronically to servers
outside of the country where you originally entered that information.
In addition, that information may be used, stored and processed outside
of the country where you entered that information. Whenever Interface
handles your Personal Information, we take steps to ensure that your
Personal Information is treated securely and in accordance with this
privacy policy.
Ultimately, you are solely responsible for maintaining the
secrecy of passwords which may be issued to you and/or any account
information. Please be careful and responsible whenever you are online.
Links
Our website contains links to other external websites. While
we enforce this privacy policy with respect to Personal Information
gathered by us, we are not responsible for any information you provide
to other external web sites you may access through links on our website.
Changes to this Privacy Policy
We may amend this privacy policy from time to time by posting
the amended version on our website. We suggest that you visit our
website regularly to keep up to date with any changes.
Contacting us
If you have any questions about this privacy policy, our
information handling practices in general or if you would like access
to your Personal Information, you can contact our Privacy Officer by
emailing enquiries.ap@interfaceflor.com, calling 1800 008 101 or
writing to 14 Henry St Picton NSW 2571.